Reference

How 333deb Handles Your Personal Data

When you open an account with us, we collect only what we need to run it — your contact details, payment method identifiers like bKash, Nagad or Rocket, and activity logs that keep your account secure.

Account data stored securelybKash, Nagad, Rocket payment identifiers protectedNo data sold to third partiesYou can request your data at any timePolicy applies to eligible regions only
333deb How 333deb Handles Your Personal Data
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment flows. Your bKash, Nagad, and Rocket transaction references are stored in isolated payment logs that our general support staff cannot access without a verified escalation reason. Account security steps — including OTP verification at login — are there specifically to stop unauthorised access to your data. We conduct periodic reviews of what data we retain and remove records that have passed their required retention window.

SSL Encryption

Every page where your account data or payment details are shown uses SSL encryption. This applies whether you are on mobile or desktop access.

Payment Data Isolation

Your bKash, Nagad and Rocket payment references are stored in restricted logs. Only the payments team can access these, and only when resolving a specific account query.

OTP Account Access

We use OTP verification at login so that even if your password is compromised, your account data cannot be accessed without the one-time code sent to your registered number.

Retention and Deletion

Data we no longer need for account operation or legal compliance is deleted on a rolling schedule. You can request early deletion subject to any legal hold requirements.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold about you, ask us to correct it, or request deletion, contact our support team directly. We aim to respond to privacy-related requests promptly and will confirm receipt so you know your request is being handled. All privacy queries go through the same support channels you use for account help.

Team online

Email Support

Send your data request or privacy query to our support email. Include your registered account number so we can locate your records without delay.

Live Chat

Open the live chat window on the site and select the account help option. A support agent can log your privacy request and escalate it to the right team.

Account Help Centre

Log into your account and go to the Help section to submit a data access or correction request. Attach any relevant transaction reference for faster handling.

Common Questions About Your Privacy

These are the questions we hear most often about how we handle your data. If your question is not here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email, phone number, and the mobile wallet details you use — such as your bKash or Nagad number. We also log device and IP data for security purposes.

Payment references are shared only with the processor handling your specific transaction. We do not pass your bKash, Nagad or Rocket details to advertisers or unrelated third parties.

Contact us by email or live chat with your registered account details. We will confirm receipt and provide your data summary within the timeframe required by applicable rules.

Yes. Submit a deletion request through account help or email. Deletion is subject to any legal retention requirements, and we will tell you if any data must be held longer.

We use cookies to keep your session active, remember your language setting, and understand how you move through the site. We do not use cookies to sell data to advertisers.

Access and the data rights available to you depend on your local law and the eligible regions we serve. If you are in Bangladesh, please check current local regulations before using the service.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.